Update and Support Policies

• Updates 

  ---

  • UltraTree is presently available in two Editions
    • Lifetime Premium Edition
    • Lifetime Standard Edition
  • Both Editions provide free updates for the life of the product , including major versions, minor versions, and service updates
• Technical Support 

  ---

  • Technical support is Google-group based, and is free to all licensees for the life of the product
  • Free technical support is limited to UltraTree-related usage questions
    • We offer paid Consulting services for those needing more complex advice or more individualized assistance
    • We endeavor to answer qualifying questions within 1-2 business days
  • Only UltraTree licensees (or their quailified employees) may join
    • Licensees are not automatically enrolled
    • See support pages for enrollment
  • Any member may post questions (or share their knowledge)