Update and Support Policies
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Updates
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Free updates are available for one year (including any major version
updates), or until the next major version, whichever is later. For example:
- If we release a new major version six months after your purchase, you may download that upgrade free, and receive six more months of free updates
- If, on the other hand, the next major version is two years from the date of purchase, you will receive free updates for those two years, but the major version upgrade will be priced
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Free updates are available for one year (including any major version
updates), or until the next major version, whichever is later. For example:
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Technical Support
- Technical support is Google-group based, and is free to all licensees for the life of the product
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Free technical support is limited to Up & Up-related usage
questions
- We offer paid Consulting services for those needing more complex advice or more individualized assistance
- We endeavor to answer qualifying questions within 1-2 business days
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Only Up & Up licensees (or their quailified employees) may join
- Licensees are not automatically enrolled
- See support pages for enrollment
- Any member may post questions (or share their knowledge)